سياسة الخصوصية
Privacy Policy

1. Who we are

SANAD TICKET (the “Bot”) is operated by SANAD BOT TEAM. It helps Discord server admins manage support tickets. This policy explains what we store and how we use it.

2. Data we process

• Discord identifiers: the server ID, name and member count (shown to the Bot operator), and channel, role and user IDs (ticket owner, claiming staff member, blacklisted user, rater) and the username at the time a ticket is opened.
• Ticket content: the reason for opening a ticket. When a ticket is closed we save an HTML transcript of the ticket channel (message text, sender names and avatars, attachment links).
• Ratings: score, optional comment and the rated staff member.
• Server configuration: departments, panels, FAQ, auto-replies, log channel and preferences.
• Subscription data: if a server has a paid subscription we store the server ID, start and end dates and a note added by the operator (which may include the customer's name). The Bot itself stores no payment details. The subscription record is kept for accounting purposes even after the server's data is deleted, and you may ask for it to be deleted.
• Dashboard: when you sign in with Discord we read your user ID, username and server list (name and permissions) to show only the servers you manage, then revoke the token immediately and do not keep it. We also keep an activity log of dashboard actions (actor name and action). Local staff accounts store a username and a password hash only, never the password.
• Cookies and sessions: one session cookie strictly required for sign-in; no tracking or advertising. Session data (your account ID, username and the list of servers you manage) is kept on the server for up to 24 hours, and the session identifier is stored only as a hash.

3. How we use it

Only to run the ticket features (opening and closing tickets, keeping their history, rating statistics, managing settings). We do not sell data and do not use it for advertising or profiling.

4. Sharing

We do not share data with third parties other than Discord itself (to operate the Bot) and the hosting provider the Bot runs on. Transcript preview links are signed and unguessable, but anyone holding a link can open that transcript, so handle links with care.

5. Retention and deletion

• We keep a server's data while the Bot is in that server.
• If the Bot is removed from a server, its data (including transcripts) is permanently deleted after 30 days.
• A server admin can ask us to delete all of the server's data immediately by contacting us (section 8); we will carry out the request after verifying it.
• To request deletion of, or ask about, your personal data, contact us (section 8). We also recommend contacting the server admins, who control the ticket history.

6. Role of server admins

Each server's admins decide to use the Bot in their server and are responsible for informing their members that ticket conversations are recorded and stored, and for complying with applicable local laws.

7. Security and children

We isolate each server's data from others, restrict dashboard access by Discord permissions and rate-limit requests. The Bot is not directed at anyone below the minimum age allowed by Discord.

8. Contact

Support server: https://discord.gg/dgxyB6rVCp — Email: sanad.bot.support@gmail.com

9. Changes

We may update this policy; the last-updated date is shown above.